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General terms and conditions

Cancellation policy

There is no right of withdrawal in the sense of the Consumer Protection Code – nevertheless we grant you the following cancellation conditions:

  • Cancellation up to 7 days before the booked arrival date: only the deposit will be retained.
  • Cancellation from 6 days before the booked date of arrival: In addition to the deposit, 20% of the agreed total amount will be charged.
  • In case of early departure or late arrival: 70% of the agreed daily rate per unused day.
  • In case of no-show: 70% of the agreed total price.
  • The deposit of 30% paid in advance at the time of booking will always be retained.

Notification according to Part III, Title III, Section I, of the Consumer Protection Code (GvD 206/2005)

Travel Cancellation Insurance

We offer you the opportunity to take out travel cancellation insurance in the form below.

When and what?


Monday Closed
Tue–Thu 11am–11pm
Fri 11am–12pm
Sat 9am–12pm
Sun 9am–10pm


Monday Closed
Tue–Fri 12am–2pm & 6pm–9pm
Sat 12am–2.30pm & 6pm–9pm
Sun 12am–2.30pm


Monday Closed
Tue–Sat 12am–2pm & 6pm–10pm
Sun 12am–2pm & 5pm–9.30pm